Terms of service

OVERVIEW
This website is operated by A Saree Story. Throughout the site, the terms “we”, “us” and “our” refer to A Saree Story. A Saree Story offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

 

OVERVIEW OF SERVICES
A Saree Story rents clothes, other related products and occasional items. The Services include, but are not limited to, the ability to create an account and rent products. In order to access the features of the Platform, including renting your personal items, or making available Items on the Platform, you are required to become a Registered User. For purposes of the Agreement, a “Registered User” is a Renter or Lender who has registered an account on the Platform (“Account”). In order to participate in the rental services as a Lender, you must maintain ownership or permission to rent all Items you list on the Platform.

PRODUCTS OR SERVICES
All Products and Services are available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according with the policies outlined herein.

We have made every effort to display as accurately as possible the colors and images of our products, including those that appear at physical retail stores. We cannot guarantee that your computer monitor's display of any color will be accurate.

We may, for any reason, limit or restrict your access to or use of the Services, including, but not limited to, refusing to fulfill any order that you place with us or restricting orders placed under a single customer Account, payment card, or billing or shipping address. We reserve the right to limit, cancel, or prohibit any use of the Services for any reason in our sole discretion, including but not limited to availability and geographic concerns, or if we determine or suspect that you are using the Services for fraudulent or commercial purposes or for any other purposes in violation of these Terms or any Additional Terms.

How the Rental Platform Works
The Platform facilitates connections between Renters and Lenders (the “Rental Services”). Each Item will be available at a time and for a duration as set forth in the Listing. Please review our Website for more details on the Rental Services. A Saree Story's responsibility to Users is limited to providing the Platform.

THE PLATFORM FACILITATES CONNECTIONS BETWEEN RENTERS AND LENDERS. YOU AGREE THAT A Saree Story HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY RENTAL EXPERIENCE OTHER THAN AS EXPRESSLY SET FORTH IN THIS AGREEMENT. ANY ITEMS ARE PROVIDED BY LENDERS AND NOT BY A Saree Story, AND RENTERS ACCEPT SUCH ITEMS AT EACH SUCH RENTER’S OWN RISK.

Product and Service Descriptions
We may, in our sole discretion, provide listings, descriptions, or images of Products that are available on the Services, as well as references and links to Products, but we do not warrant that the Product listings, descriptions, or images are accurate, complete, reliable, current, or error-free, or that any Products will be available, even if noted as so on our Services. Such information and the availability of any Product are subject to change at any time without notice. Certain weights, measures, and similar descriptions are approximate and are for convenience only. We make reasonable efforts to accurately display the attributes of Products, including the applicable colors, however the actual colors you see will depend on your computer system, and we cannot guarantee that your computer (including a smart phone or similar device) will accurately display such colors. The prices displayed for Products and Services are quoted in Thai Bath, unless otherwise indicated. Prices and availability for Products on our Reserve Service are not confirmed until the applicable Products are delivered; if the actual price of such a Product is higher than our stated price, or if the Product is no longer available, we will contact you for instructions before delivering or cancel your order and notify you of such cancellation. The availability through the Services of any listing, description, or image of a Product does not imply our endorsement of such Product or affiliation with the provider of such Product.

Cost of Services
We reserve the right to modify or waive fees required to use certain parts of the Service. You are solely responsible for: (i) the fee for any Service that you order and that are not canceled in accordance with our cancellation policy, (ii) the price of any Products that are not returned in accordance with our policies, and (iii) any late fees accrued by you due to late or lost items.

Delivery
All deliveries will be directed by the customer and will be responsible to call the delivery partner and pay for the service by themselves. All deliveries require prior communication and scheduling with A Saree Story.  Following delivery to the designated address, as between you and us, you will be solely responsible for the condition of each Product until you return such Product (including while they are in transit). We reserve the right to reject, cancel, or prohibit any rentals or sales of Products for any reason.
Return Packaging. With delivery of the Product, A Saree Story will provide you with a dress bag package for delivery.  Customer must return the package in its original packaging back to A Saree Story. 

Deposit
You cannot rent without paying the deposit fee of 1,000 THB per outfit. This deposit will be returned to you once the product(s) are returned in a timely manner (based on the duration of rental selected).

The deposit will not be returned in the following cases:
If you return your item late, a late fee of 500 THB will be charged for each day the rental is late. This fee will be deducted from the deposit. In the case that the late fee surpasses the deposit amount, you will be invoiced for the remaining balance.

Damages
Damages beyond normal wear and tear (including but it not limited to: red wine stains, irremovable food stains, breakage or tearing that damage the garment beyond repair, and etc) customer will be charged the retail value of the item. 

Lost or stolen item
In these above incidences, your deposit will not be returned. In addition, you will be invoiced for the retail value of the product (minus the deposit).

RENTAL
The following additional conditions apply to the rental of any clothing and all other products (each a “Product”).

Rental Fees
The rental fee (“Rental Fee”) for a Product will be the total of the posted rental fee and delivery charges (if any) listed on the Site for your rental of the Product. When you place your rental order for a Product, you hereby authorize A Saree Story to charge you the Rental Fee, including insurance and delivery charges. 

CLEAN AND READY TO WEAR. 
The Products will be professionally cleaned and delivered ready to wear. All Borrow dry cleans and inspects each Product with the utmost care but use of the Product is at your own risk and ALL BORROW shall not be held liable for any health- related complaints associated with any Product.

Cancellation Policy
You may cancel your rental order subject to the following cancellation fees and policies:

If you cancel  ten (10) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.

If you cancel within nine (9) days or less of the delivery date, the order will not be refunded or credited. This is due to the logistics required for an order.

Receipt of product
Upon delivery, you bear responsibility for the Product(s). You acknowledge that a secure delivery address is highly recommended. In the event that an un- secure delivery address is provided, A Saree Story does not bear liability for Products left unattended. Furthermore, you acknowledge that providing anything other than a secure shipping address may result in delivery delays and additional delivery fees for which A Saree Story will not be liable. You will be liable for all such delays and additional delivery fees.

Use of the product
You agree to treat the Products with great care and love, as if it was borrowed from your close friend. This will ensure that the products remain in good shape for the owner and the next person to be able to enjoy as well!

You are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Normal wear and tear include minor stains, rips, missing beads, stuck zippers or other minor damage covered by the rental fee. If you return a Product that is damaged beyond normal wear and tear (including but it not limited to: red wine stains, irremovable food stains, etc.), then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Product, as determined in our discretion, up to the full Retail Value.

Return of the product.
You agree to return all pieces of the rented outfit (including but not limited to skirt, pants, blouse linings, dupattas (scarves), belts, etc.) to A Saree Story in the Return Packaging on or before the return date for the Products that are identified in the invoice for your order. You must return the Product in the Return Packaging to the store directly or by qualified delivery service which is scheduled directly with A Saree Story before or on the due date. 

Lost of returning package. 
If you lose the Return Packaging, you will be responsible for returning the item by packaging the items properly. Any damages from the return will be paid by the renter. 

Late fees.
If you return the Products late or not at all, a late fee of 500THB per day will be charged to the deposit. If you have not returned a Product within seven (7) days after the return date for the Product, your late return will be considered a non-return and A Saree Story will charge you the full Retail Value of the item(s). 

 

BILLING AND PAYMENT

How Payments Work

When you place a rental order for a Product, A Saree Story will fulfill the order only if the payment in received. Currently the payment method is by Bank Transfer only. Customer is required to contact us via LINE messenger or DM on Instagram to fulfill the payment. 

All products, including availability and price, are subject to change at any time without notice. We reserve the right, with or without prior notice, to limit the availability of or to discontinue any service; to impose conditions on any promotion; to bar any user from making any payment; and/or to refuse to provide any user with any service. 

LENDERS

Lender Fee.
As Lender, you may be entitled to receive payment in connection with the Items you list on the Platform. To be eligible for payment, (i) you must be designated as a verified Lender on the Platform; and (ii) the Items you make available on the Platform must be selected by Renters via the Platform. Please refer to the Commission Schedule for Information regarding fees payable to lenders (the “Lender Fee”). 

Payment Acceptance.
As a Lender, you must provide a valid method of accepting payment (“Payment Acceptance Method”), such as a bank account or other agreed upon payment method. If this information changes, we may update it using information and third-party sources available to us without any action on your part. If you do not want us to update your information, you may contact your issuer to request this or remove your Payment Acceptance Method from your Account.

Lenders Terms.
If you are a Lender, the following terms of this Section apply to you:

Listings.
A Saree Story has sole and absolute discretion to approve (or not approve) Items to be included in Lender Listings. We require clients to show us a recent photo of the outfit, delivery of the outfit to the store for quality check and if an item does not pass the quality check we have the right to refuse listing the product. 

Prior to listing you may be asked a variety of questions about the listed Items, including, but not limited to brand, retail price and availability and description. Listings will be made publicly available via the Platform. Renters will be able to rent your listed Items via the Platform based upon the information provided in your Listing. Lender represents and warrants that any Listing and subsequent rental of Items through the Platform will not breach any agreements Lender has entered into with any third parties.

The "Required Listing Period" for each Item requires a minimum commitment of 6 months. At any time after the Required Listing Period, and subject to this provision, Lender may request in writing that A Saree Story return the Item. Once we receive your request, A Saree Story will use commercially reasonable efforts to remove the Item from the our Platform and return the Item to you within thirty (30) days after the scheduled rental period of that Item. It is your responsibility to pay for the return delivery and to ensure that A Saree Story has your most current contact information. If after the Required Listing Period, Lender does not notify A Saree Story of desire to have Item(s) returned, we will continue to carry the Items on the Platform until such request is received by A Saree Story.

Return of items by A Saree Story.
 If an Item remains unrented after the Required Listing Period, or in circumstances where A Saree Story determines that an Item is unlikely to generate sufficient further interest by Renters on the Platform, or if A Saree Story decides to withdraw the relevant Item from a Listing for any other reason, in all cases in our sole and absolute discretion, A Saree Story will notify the Lender of such withdrawal.  A Saree Story will use commercially reasonable efforts to contact Lender with such Withdrawal Notice. If A Saree Story does not receive a response from Lender within thirty (30) days of such Withdrawal Notice, we may dispose of the Item, or donate it to a charity chosen by A Saree Story. 

Exclusive Listing.
 In accordance with this Agreement, once Lender makes an Item available on the Platform, Lender grants A Saree Story an exclusive right to display the Item, and rent the Item on A Saree Story's Platform pursuant to the terms of this Agreement. In other words, a Lender will not, directly or indirectly, cause or permit the Item to be used or sold, or to be available to be used or sold, via any other means or platform. Lender maintains ownership of each Item at all times.

Additional terms.
 A  Saree Story shall have the right, but A Saree Story maintains no obligation, to list an Item presented by Lender on the Platform. To learn more about our Item approval process, please review our guidelines here. You acknowledge and agree that:

• A Saree Story in its sole discretion will determine the rental price for each Item.
• A Saree Story in its sole discretion will decide which Items to list on the Platform.
• A Saree Story may offer additional discounts and promotions during the Required Listing Period, or at any other time that the Item remains available for rent on the Platform, at its sole discretion and without notice to you, as a means to efficiently market and rent your Items. Such initiatives may affect your earnings.
• The placement and ranking of Listings in search results on the All Borrow Platform may vary and depend on a variety of factors, such as Renter search parameters and preferences, price and calendar availability, and number and quality of Images.

Damage.
Lenders understand that normal wear-and-tear are part and parcel of the rental experience. In the case of major damage, A Saree Story will pay the lender 50% of the retail price back to the Lender. 

Repair. 
A Saree Story, in its sole discretion, will choose and compensate a qualified repair vendor to remedy any damages that exceed normal wear and tear.

 

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall A Saree Story, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION
You agree to indemnify, defend and hold harmless A Saree Story and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Thailand.

CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at asareestory@gmail.com.